Returns & Exchanges
At Something Went Wrong, we believe your shopping experience should be error-free even when your order isn't. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original condition.
Ship It Back
Drop off your package at any authorized carrier location; we will track the shipment to ensure it arrives safely at our warehouse.
Receive Your Refund
After our team inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing